UNITED PARCEL SERVICE
Ms.Teri Plummer McClure
SVP of Legal, Compliance & Public Affairs, General Counsel & Corporate Secretary
“I value firms that hear my problem, understand my business and are responsive.”
“Our goal is to be ‘upstream’ in the business process so we can identify
issues and solutions early. We have a seat at the table for business
planning, strategy development and key initiative reviews. This allows
us to prevent problems before they happen. It also helps our lawyers
understand business objectives so that, when problems do arise, we can
help solve them creatively and responsibly.”
UPS LAW DEPARTMENT
Our department truly is unique. We have only 61 in-house lawyers worldwide, representing a company with
2010 annual revenue of over $49 billion, which operates in highly-regulated industries with a myriad of risks.
Our in-house lawyers work together seamlessly with a talented group of paralegals, legal assistants and a
small, dedicated group of law firms to ensure UPS receives superior legal service at the lowest reasonable
cost. The results are positive on all fronts — internal clients are satisfied, firms are rewarded for their efforts
but challenged to be more efficient, and our in-house staff is stable, happy and productive.
OUTSIDE COUNSEL SPEND
PERCENTAGE OUTSIDE COUNSEL SPEND CURRENTLY ON A VALUE BASIS
In 2010, 18 percent of fees paid to outside counsel in the United States were on an alternative fee basis and 82
percent were on an hourly fee basis.
We believe this represents a substantial increase over 2009, and prior years due to the increasing prevalence of
non-traditional fee arrangements. Notably, we have encouraged our outside law firms to present us with these
arrangements rather than waiting for our in-house lawyers to suggest them. We saw greater success with this
during 2010 than ever before.
PERCEN TAGE ON A VALUE-BASIS TO: INCREASE, DECREASE OR S TAY THE SAME?