18 ACC VALUE CHAMPIONS | A SPECIAL SUPPLEMEN T TO ACC DOCKET
Net App began its value journey three years
ago, when Matt Fawcett joined the company
as general counsel. Fawcett’s first order of
business was to create a totally new function,
operations, hiring Connie Brenton as chief
of staff and director of operations. With
Brenton’s arrival, the task of optimizing the
legal department’s support for a growing
13,000-employee company accelerated. A
new focus on analytics and metrics, and a
shift to managed services outsourcing, provided the fuel.
With a focus on reducing inefficiencies, Legal Ops launched a
■ ■ Develop a technology roadmap.
■ ■ Integrate dashboards and analytics.
■ ■ Develop a managed service provider.
■ ■ Implement value-based fee arrangements with outside firms.
New metrics played a key role in NetApp Legal’s use of
information and intelligence to identify areas for improvement.
One such area was contract management and administration.
By utilizing electronic signature functionality known as “Instant
NDA,” a process that formerly took days (or even weeks) can
now be completed in a matter of minutes. This decreased cycle
times by 350 percent, returning to the company more than 500
days of productivity in the first year.
“The reality of our business is that deals happen 24/7 across
multiple borders and time zones,” says
Fawcett. “We have to build processes
that acknowledge that reality and do
not impede the business.”
Net App’s partnerships with a new
managed service provider (Elevate) and
a new technology provider (Sky Ana-
lytics) have been a game-changer. As
willing beta testers, NetApp Legal par-
ticipates in weekly strategy calls with
these cutting-edge professionals, devel-
oping new, real-time reports to track
and analyze everything from what a
“right rate” should be for a particular
lawyer in a particular field, to what the
“right” number of resources should be
on a matter, to billing accuracy.
The information is put to good use:
After tracking and analyzing the data
in unique and innovative ways, Net App
Legal shares the information with exter-
nal firms. Hand in hand with Elevate,
they conduct quarterly business reviews
with outside counsel. Acting as a neutral third party, Elevate helps
tell the story, with both quantitative and qualitative feedback. “This
helps to build a more active and symbiotic partnership with outside
counsel,” Brenton says.
The numbers benefit the collective inside and outside team.
The data allows NetApp to modify the way it does business
based on objective criteria; outside counsel use the data to
apply process improvements across their entire client base.
The collaborative process is mutually beneficial and builds
A Technology Roadmap Helps Keep Legal Costs in the Middle of the Road, While the Team Accelerates in the Fast Lane
LEGAL SYSTEMS LANDSCAPE
NetApp’s Technology Roadmap
From left to right: Lilia Rose, Anne Hoge, Lisa Borgeson, Elizabeth
Ward, Sandy MacDonnell, Tim O’Leary, Dana Varney, Eli Casey,
Kate Humphreys, Susan Robertson, Dierk Schindler, Connie
Brenton, Matt Fawcett (kneeling), Cheryl Cullins-Wynn, Apryl
Lane, Emily Stoddard Teuben, Maureen Heckman, Liz Weiner, Paul
Anawalt, Lillian Yen, Susan Lewis, Valerie Velasco, Doug Luftman,
Beth Little and Mike Haven