© SEPTEMBER 2013, ASSOCIATION OF CORPORATE COUNSEL 19
trust. Indeed, one of the primary benefits of sharing this
information with outside counsel partners is that the exercise
of presenting the data incites behavior change. The methodology changes the way Net App and its outside counsel relate
and do business together.
Using Sky Analytics, Net App continues to search for opportunities to embrace more predictable and fair billing models
than traditional hourly-based fees, better aligning investment to
value and results, rather than just time. “The reports are showing us how matters are resourced, so we can look for changes in
behavior or staffing models,” says Brenton.
“We also sought opportunities to choose from a large mix
of options — interns, temporary legal support, people across
borders — all of whom should be client-invisible. But, inside
the sausage factory, is a more cost-effective, scalable, resilient
department not predicated on a single person or single set of
solutions,” says Fawcett.
As a data storage company, Net App has a corporate culture that
appreciates and anticipates technology. After watching the business
adopt new technology and SaaS solutions, Net App Legal decided
to follow suit, and develop and execute a legal technology roadmap. Although the roadmap is still in development, the department has already adopted a contract management platform, and
identified and decommissioned redundant or underutilized tools.
“We were in a position to innovatively create an infrastructure for the department, and we’re now integrated into the
infrastructure of the whole corporation, from ebilling to records
management,” says Brenton.
The move has been good for the legal department’s relationship with its internal clients. “It’s been a healthful effort, looking at our technology with a long-term vision,” Fawcett says.
“When you see better, you plan better; when you plan better,
you execute better, and when you execute better, you deliver
predictable results that have the potential to create differentiated value for the client.” vc
FROM THE JUDGES
“So often the lack of analytics is said to prevent
innovation. It’s great to see an in-house group
actively look for and effectively use technology
to enable their data collection, to then bring
real analytics forward. It shows that it can be done
and, with that work, can help the department to
really make advances in all areas of their work.”
“Both NetApp and Nike show that the use of
LPOs is a growing trend; companies are trying
to bring order to chaos through technology —
it’s extremely effective and cheaper.”
Overview of NetApp’s Quarterly Business Review Process