4 ACC VALUE CHAMPIONS | A SPECIAL SUPPLEMEN T TO ACC DOCKET
First, the supply chain: Numerous 2013 Champions are using
interesting global legal process outsourcing models to “right-size” or
“best-source” legal services. For example, BT Global Services
created an India-based intake portal that evaluates the complexity of
the work requested, passing complex projects to the in-house team and
handling the rest — about 30 percent — within the LPO.
Working with Seyfarth Shaw, Nike’s legal department has
implemented a Technology Solutions Center for contracts management
that directs work to the right resource from among a choice of
three, including on- and offshore options. Meanwhile, Mondelēz
International, working with Axiom, combined process and project
management with an LPO solution to handle a contract review process
that leveraged a virtual organization of 50 attorneys to review more than
6,000 documents in 35 days, saving Mondelēz millions in legal fees.
“All in-house legal departments struggle with increased
volumes,” says Jelich. “Seeing that there are means to deal with that
without blowing the budget is helpful for others, particularly when
it is done in a risk-based fashion that more effectively aligns to the
needs of the business.”
Further, these moves benefit legal department staff, who are
able to work at the top of their abilities, focusing on work that is
meaningful and challenging.
“The most important thing a general counsel can do is assess what
the legal department is doing and ensure that it is focusing on high-value,
high-risk work. Once you figure out what you should be doing, you can
go outside to determine how you want services delivered and the right-sized provider,” says Findlay.
Next, the analytics: At least two Champions, Mondelēz
International and BT Global Services, conducted time and motion
studies to inform their efforts. Mondelēz needed to understand the
required staff resources and budget to review thousands of contract
documents involved in the spinoff of Mondelēz, Kraft Foods’ North
American grocery business. BT Global Services studied tasks team
members were completing and whether they were using their time
efficiently. NetApp gathered robust analytics to drive the “
down-shifting” of work based on type and complexity, expanding its value chain
to include an LPO that handles contract management and administration
management services under a hybrid onshore/offshore model.
in this year’s
value chain, Lean/
Six Sigma, time and
and cycle time.
Meet the 2013 ACC Value Champions (continued)