A results summary of the review for all departments is contained in the table below. As indicated, the
needs of each practice group are not identical. All practice groups have a high need for documents,
although the nature of those documents varies among the groups. For example, among numerous
other types of documents, the litigation group needs outside counsel work product, such as briefs
and pleadings, while the employment group needs policies, and the contract group needs templates.
All the groups need unstructured information, such as legal advice and email communications. In this
department, the litigation group, unlike other groups, has a high need for fielded data, such as calendar
information (hearings, etc.), outside counsel and opposing counsel firms and lawyer names, vendor
information (court reporters, experts, etc.), and financial information, such as budgets, fees and costs.
This is not surprising, since litigation costs are typically the greatest share of most organizations’
outside legal spend.
Applicability to Practice Groups
Where is the Information Currently Stored?
Information can be kept in a variety of places, ranging from sophisticated technology systems and
document repositories, to emails and people’s minds. The knowledge inventory records where key
categories of information are currently kept.
Identifying the storage location includes conducting a systems assessment to determine what
technology systems currently house which information. To what degree does the department have in
place any of these systems? How are they integrated, if at all?
There is a wide range of systems available to today’s law department. Some are foundational while
others are more or less necessary, depending on the size and sophistication of the law department and
the nature of the business and the department’s practice. The following are some of the systems that
currently may be found in law departments.
• matter management, and
• document management systems.
• discovery systems (legal holds, ESI mapping, case management),
• IP management systems,