• contract management systems,
• records management systems,
• corporate governance systems, and
• risk and compliance systems.
• accounts payable systems,
• other tools, such as SharePoint and other team sites, and
• web portals.
What is the Information’s Quality?
Information quality has three components:
Completeness—whether all the required information is present (e.g., whether all briefs are
included in a brief bank);
Accuracy—whether the information is properly coded, indexed or otherwise categorized (e.g.,
whether the briefs are appropriately categorized by subject matter); and
The information’s quality is a function of people, process and technology—whether people are doing
what they need to do both in terms of contributing and using information; whether the necessary
processes are in place to ensure the information’s quality; and whether usable technology exists to
support these processes.
How is the Information Shared and Used?
How the information is shared and used is also a function of people, process and technology.
How does the department use people to manage knowledge, and how is knowledge shared with the
department’s people? Who is responsible for knowledge management within the department or the
organization? How do people within the organization use the available knowledge? For example, who
reviews invoices, and how is that done? Do in-house counsel actively manage against the budget? Should
they? The assessment should consider not only in-house counsel, but also support personnel, such as
paralegals and executive assistants, and outside counsel.
• How do in-house counsel use and share corporate knowledge, matter-specific knowledge and
substantive legal knowledge? Do they do this in a complete, accurate and timely way?
• What roles do paralegals and executive assistants play? Can they perform more responsible
roles? Is their substantive legal knowledge up-to-date?
• Is there a protocol for what, when and how outside counsel will submit draft and final
documents? How is counsel’s email advice captured? Are there procedures or defined criteria
for what, when and how documentation related to legal matters should be preserved?