How is relevant information and knowledge captured, preserved and retrieved? Are there protocols
and processes in place for capturing knowledge of the types described above: fielded data, documents,
financial data, unstructured information and tacit knowledge? Are there processes to make sure the
information is complete, accurate and timely? Are there processes for what knowledge should be used
for what work, and how to access and use it?
Does the law department have a clear strategy for its use of technology, including the use of
technology to support knowledge management? Is there adequate and appropriate technology in
place? Are law department personnel aware of the available technology options, and are they trained
on an ongoing and individualized basis? Are there adequate IT user support, system maintenance and
strategic direction? Does the technology work for the knowledge management purposes it is intended
Knowledge Management and Technology
Knowledge management is not a technology-based concept, but rather a thought and process-based concept. Technology should support knowledge management programs, not drive them.
For that reason, it is especially important to identify the goals and assess the department’s current
state and priorities before investigating and investing in new technology or technology upgrades.
ACC Resources: Law Department Technology
Sample Document - Law Department Technology Deployment Self-Assessment Survey
How to Assess Your Law Department’s Technology Deployment
How to Use Technology to Strengthen Partnering
Strategic Management of Technology and Resources to Increase Lawyer Productivity . . .
Taking Matter Management to the Next Level
Top Ten Tips for Turning Your ebilling Initiative into a Powerful Tool for Managing Legal
In-house 3.0 - Technology Challenges and Opportunities