• Information Capture and Management:
Current state of system utilization,
• Alignment with KM Goals:
Degree to which the Type of Information
will enable the law department to be
more efficient and achieve its
Knowledge Management goals.
Alignment to KM Goals
Knowledge Capture and Storage
A key component of the knowledge management strategy is ensuring that the needed information is
being captured and stored in a manner that makes it usable in the future. Knowledge storage involves
categorizing data and information to enable easy access, using such classification tools as:
Taxonomies—standard classes and sub-classes for different types of documents or information,
Naming Conventions—standard naming conventions for categories and types of information.
Records and Information Management
Records and information management (RIM) is not the same thing as knowledge
management. There are different business drivers for the two disciplines. RIM is driven largely by
legal and regulatory requirements combined with business needs for enhanced productivity and
efficiency, and reduced costs related to recordkeeping. RIM focuses on the life-cycle management
of an organization’s records and information, from the time received or created until final
disposition. These management practices are determined by policies, procedures and retention
schedules. Together, these practices make up a records and information management program.
On the other hand, different business needs drive knowledge management. Whereas RIM
is important to compliance and operational effectiveness, it does not serve the function of
knowledge management. However, knowledge management can capitalize on an organization’s
records and information management program, since it defines the records and information that
may serve as a subset of the organization’s knowledge base. In addition, RIM programs’ retention
schedules define retention periods for records and information, which, in turn, can help “clean
up” the knowledge base, ridding it of dated references and information.