Once the goals are understood and articulated, the next stage in developing a knowledge management
program is gaining an understanding of the department’s current state as compared to its goals. To do
this, start with identifying the quality of required information and where it is kept. This assessment
should ultimately result in some form of knowledge inventory. A sample knowledge inventory is
attached in the Appendix. Note that the knowledge inventory should be a living document, updated as
the department’s knowledge management plan matures.
What is the Needed Information?
In the process of setting its goals, the department should have identified the needed information.
A hypothetical law department asks key representatives from each of its practice groups to assess their
groups’ needs for each knowledge category, and each category’s value (the degree of need) to each
group. The employment group’s needs are summarized in the following table.