“Perfecting Project Management,” ACC Docket 28, no. 10 (Dec. 2010): 64, available at
“How to Train Staff to Properly Manage Budgets,” ACC Value Practice (Oct. 2009), available
“CIGNA Law Department’s Budget Management Practices: ‘Nailing the Basics,’” ACC
Value Practice (July 2009), available at
“ABC Value Assessments, Billing Practices and Convergence- Value Practices at Zurich
North America,” ACC Value Practice (Oct. 2009), available at
“Value Practice: Liberty Mutual Law Department’s Enhanced Approach to Metrics:
Business Focused Effort Includes Quantitative Assessments and Quality Audits,” ACC
Value Practice (June 2009), available at
“Value Practice: Value-Based Fee Arrangements - The Body Shop’s Approach to Structuring
Relationships,” ACC Value Practice (Sept. 2009), available at
www.acc.com/legalresources/resource.cfm?show=611756 (addresses management of
outside counsel performance).
D. Step Four: Evaluating the Performance
Thoroughly evaluating performance at the end of a matter will shed light on the quality of all the
preceding efforts and will help to answer the following important questions:
■ How well did we do as in-house partners/managers? How well did the firm do?
■ How well did the team collaborate?
■ How well did the team stay on track or on budget?
■ How well did we do on our metrics, targets, and goals?
■ Where did we succeed most strongly?
■ How can performance be improved next time?
■ How does this matter “stack up” against other matters with similar features?