;How did we do? Did we achieve the desired results? Are there lessons learned so we
can improve next time (e.g., After Action Reviews)?
PRACTICE TIPS – Project Management:
• If you are score-carding law firm performance, consider sharing the criteria with the firm(s)
up front and schedule periodic meetings to discuss progress.
• Emphasize accountability by addressing non-performance early on (especially around budget
management) to avoid later pitfalls.
• Consider master calendar and dashboard in shared electronic work space.
Case Studies & ACC Resources
ACC Value Practice:Value-Based Fee Arrangements - The Body Shop’s Approach to Structuring
Relationships. (Addresses management of outside counsel performance.)
ACC Value Practice: FMC Technologies: After Action Reviews
Thoroughly evaluating performance at the end of a matter will shed light on the quality of all
the preceding efforts to answer important questions:
;How well did we do as in-house partners / managers? How well did the firm do?
;How well did the team collaborate? Stay on track or on budget?
;How well did we do on our metrics, targets and goals?