;How does this matter “stack up” again other matters with similar features?
Are there cross-matter lessons to be learn or that inform other work?
Of course, some of these issues would be identified during the life of the matter, as part
of quality management. But a more formal evaluation at the end ensures that the questions will
be answered and information gathered across the board.
Particularly helpful – the information will be preserved for easy access in the future to
help drive effective decisions on future matters. This would include performance and pricing
data to select the right law firm on the right terms when matters like this arise in the future.
There is an incredible amount of emphasis being placed on firm evaluation issues, and
that’s great, but remember that evaluating firms without evaluating the department’s handling,
planning, collaborative effort, performance to goals, and improvement is like one hand clapping.
In-house counsel must be just as focused and critical of their own performance as they are of
their firms if they wish for their representation teams and results to improve. So whatever
limelight you’re thinking of throwing on your firms, think about also casting on yourself and
even asking your firms to help evaluate what you could do better to assist them: it will create
the 360 that every good team relies on.
PRACTICE TIPS – Issues to Address in Evaluating:
• Consider conducting a formal after action review.