Low risk work, with low to moderate impact on the company’s competitive advantage, is typically
appropriate for less costly alternatives – automation, reduction or elimination.
To best leverage process and technology, the law department can ask itself the following questions:
• Do defined processes exist?
• Are they clearly understood?
• Are they used consistently?
• How could they be more efficient?
• Are there any redundancies?
• What is the current workflow?
• What administrative tasks and repetitive tasks could or should be automated?
• Who has or needs access to information in various applications?
• What collaboration and knowledge-sharing is there or should there be among the
department’s lawyers, business units, and outside counsel?
• As to technology,
• What systems are in use?
• What is their purpose?
• How are they used?
• Who uses them?
• What are the limitations?
• How much IT support is needed?
• Automate – work suitable for automation includes work of a repetitive nature for which processes
are in place. Commercial systems are frequently available. Some types of work suitable for
• Contracts that can be completed on a self-service basis using pre-approved forms and
• Discovery management; and
• Compliance training.
• Reduce – work can be reduced by outsourcing or leveraging non-lawyers or more junior/lower
cost lawyers. Examples of work that may be reduced include:
• Immigration work, outsourced on a wholesale basis;
• Contract review leveraged to non-lawyers; and
• Advertising review leveraged to non-lawyers.