This ACC Guide to Value-Based Staffing will outline a step-by-step process to ensure that all available
resources are optimally used and focused on the right work. The guide includes illustrations, tables,
and case studies to assist users in the process. The guide focuses on allocation of legal services – who
should do what work – i.e., how to determine what work should remain in-house and how it should be
distributed, and what should be sent to outside counsel, outsourced, automated, or eliminated.
To achieve the best results, the law department should apply the process described in the Guide to
all work performed by or under the auspices of the legal department. Additionally, the principles
discussed in this guide can easily be applied to smaller subsets such as specific practice areas.
The Process Has Five Basic Phases:
Assessment – identifying the services provided by the law department to the business, and who is
performing those services
Value Prioritization – prioritizing each service based on risk management and how the service is
aligned with the competitive advantage/direction of the company
Work Allocation – determining who should be delivering the services based on their value priority
Implementation – establishing the environment for and making the desired changes happen
Measurement – using metrics to evaluate the shift to value-based work allocation
Law departments and their leadership should recognize that this process will not yield instantaneous
results. Rather, it is a journey that will require a dedicated focus over multiple years to change the
departmental culture and shift work allocation. The results will be worth the time and effort. By
proceeding in this orderly fashion, the law department will ensure that it aligns the effort applied to each
service with the actual value of that service to the organization.