•;Number of matters active;
•;Number of matters open in the year;
•;Number of matters closed in the year;
•;Cycle time: average amount of time between opening and closing the
•;Measuring milestone events reflecting activity levels (and cost per
Adapted from ACC
Guide to Managing
Outside Counsel – 2011
– Number of cases tried (or number of trail days);
– Number of appeals brief / argued (and won);
– Number of summary judgment motions filed (and won);
– Number of deals closed;
– Number of custodians whose documents were harvested for
– Number of gigabytes of documents processed in e-discovery.
The following resources elaborate further on the use of metrics to measure success.
“Viacom: Using Dashboard and Matter Management to Apply Business Rules to Outside
Counsel Spend – Plus, Budget Training for Lawyers,” ACC Value Practice (Sept. 2010), available
at www.acc.com/legalresources/resource.cfm?show=1000941—(elaborates on use of real-time
reports in managing matters and outside counsel).
“Assessing Legal Performance at Allstate – ‘Closing the Loop’ on Performance of Premier Law
Firms and In-house Lawyers,” ACC Value Practice (Apr. 2009), available at www.acc.com/
legalresources/ resource.cfm?show=189752 —describes use of annual surveys and related metrics
to measure outside counsel and legal department performance.
“Outside Counsel Evaluations Lead to Enhanced Alignment and Value at Wal-Mart,” ACC
Value Practice (Sept. 2008), available at www.acc.com/legalresources/resource.cfm?show=39926
—discusses use of surveys and related metrics to measure outside counsel performance.