Roles and actions
Some specific examples of our tailored services include:
•;Training sessions on European M&A in Asia involving partners from various European and
•;Tailored meetings for key European clients with our Hong Kong and New York Capital
•;“Best practices” panel discussions for clients led by partners who were previously in in-house
•;Secondments in London, Milan, Frankfurt, and across other international offices for key
Following our discussions with clients, we have provided more tailored seminars, seconded more
lawyers, and placed more of our people in in-house roles. Client satisfaction has improved, and our
revenue with these clients has increased.
Since in-house lawyers are busy serving their clients, they often don’t have time to discuss their
specific needs with their law firm, so that we can tailor value-added services that would most benefit
them. As a result, it is important for law firm providers to encourage dialog to understand client
concerns and priorities, and proactively make recommendations.
We regularly evaluate our value-added services through client feedback and by measuring the success
of each service. We continually seek innovative approaches to value-added services and will continue
to encourage discussions with clients about their needs, as well as to share recent services we’ve
offered to other clients.