GLOSSARY OF TERMS
Corporate law department – a descriptor for the legal function within a company, organization,
Cycle time – the amount of time between start and completion of a process or activity.
Ebilling – the practice by which invoices or bills are electronically delivered to clients, enabling the
opportunity to analyze spending and better track projects to agreed budgets and billing parameters.
External providers – outside experts whose expertise matches an identified need, such as: law firms,
investigative firms, ediscovery and litigation support firms, compliance support and training firms, etc.
External spend – legal costs incurred by the company or organization for work with external
Inside counsel – synonym of in-house lawyer, in-house counsel.
Internal spend – legal costs incurred inside the company (e.g., in-house legal staff, technology,
Knowledge management – strategies and processes designed to identify, capture, structure, leverage
and share an organization’s intellectual assets (e.g., information, documents, experience, precedents, etc.)
with the goal of higher performance, productivity and competitiveness.
KPI – Key Performance Indicator, used by an organization to measure and evaluate its success or the
success of a particular activity.
Law department – the name generally used in this report for the legal services function in the
company or organization (not in the law firm).
Legal professional privilege – the protection stipulated in law from disclosure of all communications
between a professional legal adviser and his/her clients without the express permission of the client.
Metrics – any type of measurement used to gauge a component of a company’s performance, such as
return on investment (ROI), external spend, cycle times, etc.
Outside counsel – a lawyer or law firm hired to provide legal advice to an individual or organization.
Partnering – a process of collaborative teamwork between client and provider to achieve measurable
results through agreements and productive working relationships.
Process improvement – a strategic approach to improving products, services, and processes by
understanding the root causes behind process inefficiencies.
Project management – the discipline of planning, organizing, securing, managing, leading, reporting
and controlling resources to achieve specific goals.
Reengineering – the reorganization of the operations (of an organization) to improve efficiency.
Reporting – the collection of performance information to support higher awareness and better