To best leverage technology, consider these questions:
• What systems are in use?
• What is their purpose?
• How are they used?
• Who uses them?
• What are the limitations?
• How much IT support is needed?
[From the ACC Guide to Value-Based Staffing]
Review the technology platforms and applications your law department is using. This can help
you to expand strategically into new areas to leverage efficiency and effectiveness. A useful tool
is the Law Department Technology Deployment Self-Assessment Survey.
HP Enterprise Services in Australia pursued a process improvement strategy to simplify their
contract negotiations with customers, resulting in a new methodology called Fast Track (more
about this in the Process Improvement section). Then, in a further unbundling step, they
began to work on creating an online environment that would serve as a delivery mechanism
for the high volume of low-value contracts that must be completed. A successful proof of
concept stage in Australia involved 74 users at eight customer organizations building their
own modular contracts in a shopping cart format. For the past year, 28 people have been
working to build out a global site.
Value-Based Resourcing and Staffing
The cost of legal services can be reduced by outsourcing or leveraging non-lawyers or more
junior/lower-cost lawyers. Examples of work that some are assigning to lower cost internal
resources include legal research, basic patent drafting, and contract and advertising review.
And in today’s market a number of services traditionally performed by law firms can now
be outsourced to other providers, typically with significant cost savings. Work that is often
outsourced to non-firm providers, on or off-shore, includes document review, contract
lifecycle management, e-discovery, immigration, IP services, and due diligence. The Informal
Outsourcing Checklist for In-House Counsel can help you determine the best resource for
Whether or not it is appropriate to send a given company’s work offshore will depend on a
variety of factors, including the viability of the offshore contractor, its physical and electronic
security, the type of data that will be involved, and any applicable laws and regulations.
Work that is not truly legal advice can be shifted back to the appropriate business unit, such as
human resources work informed by legal training. In addition, providing contract templates
with defined escalation criteria, enables trained internal clients, such as sales or procurement
units, to work more autonomously.