ACC VALUE CHALLENGE - Guide to Process Improvement
The flow of value can face many obstacles, such as unnecessary documentation,
multiple approvals, and inadequate resources. Law departments need to let their
internal clients “pull” value by only producing what the client needs, allowing them to
define the deliverables, linking tasks seamlessly and providing timely information flow.
How to get started with mapping
A value-stream map essentially amounts to a visualization of the steps comprising a
business or legal process, and it is used to clarify and build a common understanding
among the team. The map shows how activities are sequenced, step by step, to produce
an output or an outcome.
There are various applications that can be used to create an electronic version of a
process (e.g., Visio) but technology is not required. Pen and paper can be an effective
substitute and, oftentimes, large sticky notes and markers provide an effective method
for assembling a process allowing for ease of visual modification, removal, reordering of
steps in the process, and elimination of unnecessary steps.