Create a plan to roll out the full-scale,
If the pilot is validated as successful, the team should then create a project plan
that lays out what will be done, by whom, and when. This plan should help manage
activities, report progress, communicate results, motivate team members, and establish
accountability for future results.
Effective implementation plans account for the following and should flow directly into
the Control phase of the DMAIC approach:
• Who owns the newly improved process? Who will ensure that process
improvements are tracked and sustained?
• What communication is necessary to ensure that all affected task and process
owners as well as all relevant client groups are informed about and accept the
• What training and enablement steps are necessary to ensure that all affected task
and process owners are fully equipped and supported to follow the new process?
• How can we build buy-in, support, and excitement for the change? What voices
would be most effective in establishing necessary organizational support for the
newly improved process?
• What controls will maintain adoption and adherence to process improvements
and who owns the control plan? Who will notice the process going out of control,
• Consider an event, meeting, call, or communication to formally announce the
“kick-off” of the new process. Also consider an ongoing communication plan for
the first 60 or 90 days to disseminate regular status updates, positive internal
client feedback, or performance gains resulting from the change to motivate
continued adherence and full adoption of the new process.
Bottom line: the project plan must be communicated to all responsible parties and be
kept current to reflect changes in tasks and timing. Lastly, the team “works the plan”
by implementing the “best fit” solution, gathering updates, taking corrective action as
needed, and obtaining results.