After Action Reviews (AAR)/Lessons Learned. One of the most valuable
actions a legal team can take after a process improvement project is to take time to
analyze what is working well, what could be done better, and how to introduce course
corrections and preventative measures for future projects. Ideally, this should be
planned ahead and integrated into the improved process.
Drilling down to determine lessons learned should not merely take place at the end
of the project. Instead, this step should be baked in and delivered along the way. The
team can meet at the point of any major deliverable and survey the group about what
worked and what should be done differently going forward.
The client should be part of this process as well. That approach ensures that you
continue to focus on the client experience and design improvements to meet
A simple template for AAR/Lessons Learned sessions:
As shown above, AAR/Lessons Learned sessions can be kept informal and simple.
Especially in this case, perfect can be the enemy of good. The most critical aspect of