The success of your process improvement project does not require you to use all of
the process improvement techniques and approaches contained in the toolkit. Find
those that are applicable for your challenges and culture whether it’s the institutionalizing of Voice of Client interviews, value-stream mapping, collaborative dialogue within
your team, root cause analysis, or After Action Reviews — all of these separately can
add value to your efforts.
Start by experimenting with what works for you and then build on that. Develop
and mold a process improvement program that fits your environment and don’t be
discouraged: most of the existing process improvement disciplines out there have been
proven to work over and over again across a wide spectrum of business environments
— even those involving legal work! Track your results and celebrate your successes.
To fast-track your adoption, seek assistance from experts who have applied process
improvement in legal services environments and take part in active dialogue with your
peers and fellow change agents through forums like the ACC. They have many valuable
insights and lessons to share.
And remember — the main thing is to just get started.