ACC VALUE CHALLENGE - Guide to Process Improvement
approach has proven especially helpful in improving legal work because it can effectively
address cumbersome processes, overworked and limited resources, and bottlenecks
The guiding principles of Lean Six Sigma as applied to legal work can be summarized
• Specify precisely the value of each task in a process by drilling
down to see if it improves the deliverable in a way that the client understands
• Identify and map out the “value stream” to cut down on work time
and remove steps that do not add value.
• Enable the value to flow forward without interruptions
such as unnecessary documentation, multiple approvals, or inadequate resources.
• Look at quality across the entire process to meet client requirements,
and in doing so, reducing the variation of outcomes to eliminate defects
in the process.
• Allow clients to “pull” value from the process and team by producing
only what the client needs through linked tasks and using timely
DMAIC. Lean Six Sigma offers a framework that is particularly effective for legal
process improvement known as DMAIC. DMAIC is an acronym of the five phases that