This approach typically works best in those practice areas where the volume of work
lends itself to defined, repeatable phases and activities. However, with a few notable
exceptions, the handling of most legal matters can be improved and made more efficient
regardless of size and complexity. Even if in-house departments do not have data that
can be easily tracked and analyzed, they can rely on the voice of the client to define
what is valuable to them as only clients can — predictability, cycle time, aligning with
business strategies, communication delivery, reporting, and personal values such as
feeling well served and supported in the end.
Tools and techniques to put DMAIC to work
A multitude of tools, techniques, and frameworks are associated with each phase of
DMAIC and can be applied with various degrees of rigor depending on the complexity
of the problem(s) and potential difficulty in designing and deploying an improved
future state process. This guide covers a number of the tools and frameworks that
are accessible and effective for those law departments getting started with process
improvement, but many more are available.