Hyundai automated a ton of legal processes to meet demand for
legal services with a tiny legal staff. I liked the approach to law firm
Effective use of technology to improve results.
These efficiencies have helped to raise the stature
of the legal department within the company. “The
legal department has always performed well, but we
lacked a way to convey the value we were bringing
to the company and to support that value with
numbers,” says Smith. And the benefits are not
calculated only in dollars and cents: “These higher-value assignments allow internal lawyers to develop
ELM also provides a contract management system
that allows the legal department to review, store
and search for contracts electronically. Its contract
expiration tracking feature automatically notifies
departments via email when contracts will expire.
Since the implementation of ELM in 2010, the
legal department has increased the number of
contracts collected and stored by 61 percent.
In another response to their
environment, the legal department uses
ELM for litigation management. There was
startup litigation, as HMMA built a new plant and
hired 3,000 new employees. ELM consolidates all
litigation electronically for easy retrieval and review,
and employment litigation was reduced 20 percent
in its first three years.
“Although there is no concrete evidence that ELM
is directly responsible for that reduction, our
department’s enhanced efficiency frees our staff up
for training, counseling, audits and investigations
that can help prevent employment litigation and
therefore reduce the number of actions,” Smith says.
Training delivery is another key accomplishment
facilitated by ELM. The legal department now
identifies key areas for employee training, such as
sexual harassment, contracts, intellectual property
or immigration matters, in its annual plan. Attorneys
work with the public relations department to
record training videos on each topic, which are
deployed via ELM once per quarter. Employees
can watch the videos on their computers at their
convenience; ELM allows the legal department
to track completions, which have increased 123
percent since the implementation of ELM.
The legal department stores key information
on outside counsel in ELM as well. The legal
department staff completes report
cards on all outside counsel via a
quarterly review meeting; this feedback
is shared with outside counsel.
The legal department wanted to make decisions
based on objective criteria. “The report cards allow
us to select the best attorney for a project and to
help outside counsel help us. It also allows for
better budget predictability,” says Smith. HMMA
has reduced its outside legal spend by 48 percent
over the past three years.
“We are now a data-driven legal department,
and very results-driven,” Smith concludes. “Our
department’s motto is ‘never confuse activity with